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How we are regulated

Our regulators in Scotland

As a social housing provider and charity, we're regulated by two bodies in Scotland: the Scottish Housing Regulator (SHR) and the Scottish Charity Regulator. We work with both of these regulators to make sure that we deliver the right homes and services to our customers.

Image: Our regulators in Scotland

How we are performing...

Every year we write a report for customers on how well we have performed against the Scottish Social Housing Charter. 

Scottish Housing Regulator

The Scottish Housing Regulator (SHR) is an independent regulator who protects the rights of people using services provided by social landlords, like us.

They set the standards of how we are run, manage risk, maintain financial viability, deliver good quality homes and ensure value for money for our customers. This is measured through our performance against the regulatory requirements, Scottish Social Housing Charter and our Annual Assurance Statement. Our performance information can be found on the SHR website.

Scottish Charity Regulator

In Scotland, we’re regulated by Scottish Charity Regulator (OSCR). OSCR is an independent regulator and registrar for Scotland’s charities whose role is to protect public confidence in charities and their work. Visit the OSCR website for our charitable status details.

The Housing (Scotland) Act

The Housing (Scotland) Act 2014 introduces important changes to the rights of all social housing tenants some come into effect on 1 May 2019 and others from 1 November 2019.

Recent information

Here's our most recent information. If you can't find what you need or you'd like to see information from an earlier year then please get in touch.

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