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Compliments and complaints

Compliments and complaints

Hearing what you think really matters to us, which is why we're making it as easy as possible for you to give us your feedback.

Image: Compliments and complaints

If you’re not happy with something we’ve done, your first step should be to give us some feedback.

How to feedback

Sometimes, you might just want to tell us about your experience with us; giving us your views or suggestions. We treat this as feedback and you can give this in the following ways:

We’ll do everything we can to put it right when you first tell us, but if you feel we haven’t then you might want to make a complaint. We take complaints seriously and would never treat you less favourably as a result of what you’ve told us.

How to make a complaint

Anyone can make a complaint to us, including the representative of someone who is dissatisfied with our service. You can also seek advice from your local Citizens Advice Bureau or Housing Advice Centre throughout your complaint with Home Group.

Please contact us with your complaint within six months of the event.

If you have a complaint about an event that took place longer than six months ago we wouldn’t normally be able to consider it. However, if you feel there are exceptional circumstances then get in touch with us to discuss it further.

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Thank you for your anonymous feedback about our website. If you need help with a non-website issue please use our get in touch option.

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